Assessment: Stage 1

Customer Support Agents (Akwa Ibom- Ikot Ekpene Office Only)

We are pleased that you are considering a career at Hotels.ng. Please answer the following questions.

Question 1

Enter your Name, Email Address, Home Address and Telephone Number. Write a 3 paragraph description of the best tourist location you have visited in Nigeria.

Question 2

Answer the following: Describe in detail how you will communicate with a person that indicates to you that he is deaf, should you be working at an Airport Counter.

Question 3

If you are unable to help a customer on the phone any further, but he is getting angry and insisting that you help, how can you end the conversation in a manner that would keep the person happy?

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